Blowin’ In The Wind

年纪大了,喜欢上了Bob Dylan,这是他这首有名的歌Blowin’ in the wind的歌词:

How many roads must a man walk down
Before you call him a man ?
How many seas must a white dove sail
Before she sleeps in the sand ?
Yes, how many times must the cannon balls fly
Before they’re forever banned ?
The answer my friend is blowin’ in the wind
The answer is blowin’ in the wind.
Yes, how many years can a mountain exist
Before it’s washed to the sea ?
Yes, how many years can some people exist
Before they’re allowed to be free ?
Yes, how many times can a man turn his head
Pretending he just doesn’t see ?
The answer my friend is blowin’ in the wind
The answer is blowin’ in the wind.
Yes, how many times must a man look up
Before he can see the sky ?
Yes, how many ears must one man have
Before he can hear people cry ?
Yes, how many deaths will it take till he knows
That too many people have died ?
The answer my friend is blowin’ in the wind
The answer is blowin’ in the wind.

以前讲过如何得到权威,这里的一段英文说的更具体:

Being authoritative – 10 things to do
1. Be good at what you are doing as a leader, a manager, an expert or all three.
2. Be able to define clearly what you expect people to do clearly, concisely and persuasively.
3. Demonstrate that you know where you are going, what you are doing and why you are doing it.
4. As necessary, explain the course of action you are taking.
5. Lead by example.
6. Accept that your authority is not absolute – it only exists if others recognize it.
7. Be decisive but avoid rushing into decisions without careful thought.
8. Get people to accept that there will be occasions when what you say goes – you are accountable and the final decision is always yours.
9. Be self-confident and convey that to everyone concerned.
10. Be a good communicator, ensuring that people know exactly what is expected of them.

Leadership-领导船

没有完美的Leadership style,好的领导懂得因势而动、随机应变。危急时刻要强硬一点、手把手的micromanage,和平年代要多支持和放手让下属去干、注重团队成员之间的关系维系。

好的领导最注重的不是自己受不受欢迎,虽然他们当然需要尊重;他需要充满激情和自信,坚韧不拔,人品可信,关注、影响和培养他人同时谦虚自省;高瞻远瞩,眼光长远,方向正确。

人们希望自己的领导比较容易亲近但不会指望自己与领导关系过于密切;过于关注自己受不受欢迎的人是不自信的人。

如果你轻易降低对下属的标准,一方面表明你对自己和设定的目标不自信,另一方面也会伤害下属的自信心。

领导究竟是不是天生的?无疑幼时在小伙伴及家庭中的经历对人的性格有很大的培养作用。因此挑领导人才时,最好是在家里排行老大的;其次是独生子女;最后才是我这样的排行老幺的。当然,remember that your personality is a function of both nature and nurture. You may be born with genes that influence certain characteristics of your behaviour, but upbringing, education, training and, above all, experience develop you into the person you are.

领导必要时绝对要Mean(刻薄)一点,太宽厚不好(所谓慈不掌兵);因为不以规矩不成方圆,没有严厉的纪律是管不住人的。如果大家都知道你很刻薄,就不敢来欺骗你了。从某种程度上说,流氓比MBA更会带人。

Motivation-激励

钱是最容易的激励手段,却不是最重要的手段,正面效果不多,不过(如果不给合理的报酬)负面效果是会很明显的。

人往往“不患贫而患不均。”公共场合表扬某人这种手段也要小心应用:你表扬某人就等于没表扬另外一些人,有时候负面效果也要提防。要表扬一定要表扬有特殊贡献、大家都心服口服的。

一定要把目标和激励手段之间的联系刻意明确,不断重复激励手段的优点:这是管理的一部分。

有时候巨大的压力也是一种变相的激励:对那些一心想把事办成的人适用:他们只会在这种压力下更卖力和更好的工作。当然压力要适当的给,这招千万要小心的应用——Management is more an art than a science。

激励本身就必须承认人与人不同;在有些人身上有效的激励手段在别人身上不一定有效。不过,有一条是不会变的,即发自内心的激励最有效:看看你青眼有加的女助理如何拼命的满足你的要求就不能同意我更多了。

最后,跑完步,我花了一晚上的时间把我看这本How to manage people节选的读后感(金玉良言)写到这个blog上是因为有人对我说她看我的blog看的废寝忘食:你也激励我下,多夸夸我,让我好有动力多浪费点网络资源把读后感写下去。

有次销售培训时从15KUSD请来的只讲两天的培训师那里学了一招:问客户问题时要问开放性的问题而不是封闭性问题,意思就是对方能接着话茬往下讲,而不是一个“Yes”或“No”就完了的问题。我一个妹妹很擅长此道,MSN上跟我聊天从来都是问句结尾。

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2 Responses to Blowin’ In The Wind

  1. NZ Special Today says:

    MSN聊天也不浪费时间培训销售人员啊!嗯,不错的方式,可以借鉴.

    对"另"的个人意见,仅供参考:推销要找对对象,然后采取主动措施.如果客户对你推销的东西根本一丁点儿兴趣都没有,比如像给驴子推销鞋子,因为起初就没揣摩好驴子的心思(驴子是不穿鞋的),估计问什么开放性的问题也无济于事.倒是应该试着给它推销食草之类的产品,有道是顺毛摸驴.

  2. NZ Special Today says:

    哦,补充一下:其实那驴子就是想吃草^_^.

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